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case-studies

Case Studies

Case Studies

Transforming IFM services in an it client

transforming-ifm-services-in-an-it-client

Key details

Total Area

0.55 MN SQ FT

Total Manpower

200

Serving Since

2018

Scope of services

Engineering Services

O&M, AMC & Vendor Management, R&M, DG set, HVAC, Fire Alarm Systems & Elevators

Soft Services

Cleaning Services Consumables, Machinery, Tools & Tackles

Pest Control Services

Regular Disinfestation & Rodent Control Services, Disinfection services

Supply Chain Management

Procurement of Engineering Supplies, Housekeeping Supplies, Office/ Stationary Supplies, Pantry Supplies

Horticulture

Gardening –Indoor & Outdoor Area

Transforming IFM services in an it client

Client Challenges

Multiple Vendors for Multiple Services

Our Solution

Single Service Partner for all Services

Value Created
  • One spoc for all services
  • Self Delivered Solution
Client Challenges

Cost Optimization

Our Solution

7% saving on Total IFM cost from start of contract

Value Created
  • 7% Cost Optimization on Overall Cost on Resources, AMC, Spares & Consumables
Client Challenges

Wage Disbursement issues with Vendors

Our Solution

E-invoicing One Pay date for all Staff – 2nd of every month

Value Created
  • Enhanced Business Control
  • Compliance Management
Client Challenges

Operational Efficiency

Our Solution

Digitization with E-checklist, Initiative to Reduce Carbon Footprint, CSAT & Quality Audits

Value Created
  • Digitized IFM Model
  • Skilling & Upskilling for better service quality
  • Obtained ISO Certification on IFM for Client
Client Challenges

High Attrition of Manpower

Our Solution

Increased retention of staff and reduced attrition to 14% per annum – a 75% reduction in attrition

Value Created
  • Increased Employee retention
  • Better service quality